FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS - MEMBERSHIPS
How old do I have to be to join Fitness First?
To join a Fitness First club in the UAE you must be 16 years old and above. To promote fitness as part of your lifestyle from early age we offer a Junior Membership with the supervision of a Personal Trainer or parent/guardian. Our Community Clubs have also family membership options where you can enjoy your time with your kids following our club guidelines and Child Care Policy.
How much is membership at Fitness First?
Membership rates vary depending on the type of package that is best suited for you, corporate rates are also available. Please contact your preferred Fitness First club where our staff will be happy to discuss the various membership options available. Find a club >
How do I pay for my Fitness First membership?
Most members pay through auto debit on Credit Cards however Up-front payment options are also available. We also accommodate exclusive rates for our corporate partners.
When I join can I use all Fitness First clubs in UAE?
One of the great advantages of your membership is the reciprocal use of other clubs in our portfolio. Access to other clubs is determined by your membership package:
Platinum Plus – You can use All Fitness First Clubs
Platinum – You can use all Platinum and Plus Clubs
Plus - You can use all Plus Clubs
Community – You can use Community Clubs Only (The Lakes/Meadows & Town Centre)
Home Club: You can access your home club only
Can I workout while travelling overseas?
We've got hundreds of clubs worldwide, your Fitness First membership can come in handy when you're travelling internationally. Whether you're travelling for business or pleasure, you can visit a Fitness First club near you. Ask our reception team for an International Passport before leaving the country.
What is an International Passport and how do I use it?
The Fitness First International Passport enables you to access some of the 400 clubs around the globe when you travel. To obtain your passport, you can inform your home club prior to your departure. When you access a club overseas, you will need to present the International Passport and your active membership card. The passport is valid for 12 months from the date of issue and a maximum of 30 visits at international clubs is permitted. International fees might apply .
Can I put my membership on hold?
Yes you can. We call our hold option - freeze. At Fitness First, we believe that exercise is a lifelong habit however we understand that sometimes you will need a break due to personal circumstances. To accommodate that, you can put your membership on hold for a minimum of 1 month by giving us appropriate notice. For further information, please refer to our reception team. A freeze fee will be charged.
Am I obligated to a long-term contract when I join Fitness First?
You will get most value from fitness when it's part of your everyday life. That's why we offer a 12 month membership as standard. We also have short-term options available as we recognise that circumstances don't always allow for such a commitment.
What if I want to cancel my membership?
We hope that you achieved your health and fitness goals, enjoyed your time as Fitness First member and benefitted from all the facilities offered as part of your membership. If you decide to continue your fitness routine away from our club, we are still here for you!
You may cancel at any time provided you've reached your minimum contract period excluding any freeze period. Just before you leave us, we would like to remind you about some of the reasons to stay with Fitness First Middle East. There are some exciting fitness concepts you might not have tried yet, like XFit, our purpose built High Intensity Functional Training studio or MYZONE, an innovative tool to measure, track and review progress or The Swim Academy!
Please note that cancellation is by appointment only so contact our Front of House team to arrange a meeting with the Club General Manager. For all the details around cancelling please refer to our Terms and Conditions
How do I send my feedback about your products and services?
We love to know what we're doing well so do tell us about your success stories, share your positive thoughts or tell us who in our team made a real difference!
We welcome your feedback and we want to hear about ways we can assist you and answer to any concerns you may have. You can speak to any member of our club team or if you would prefer to speak with club management, please let our reception team know. If they aren't immediately available, they will ensure you are contacted as soon as possible.
Alternatively, please email us your query and we will respond as a matter of urgency.
What are the Terms and Conditions of a membership?
We call this our Club Rules and you can download a copy of it here
FREQUENTLY ASKED QUESTIONS - GYM
Can I bring a guest to the club?
Working out with a friend is more fun and helps keep you motivated. To bring a guest with you to the club, they will be required to sign the guest register and undergo a PARQ assessment prior to using the equipment or attending a GX class. Each guest can only visit the club once as your guest before they join as a member, but you can invite all of your friends and family to try our facilities as a guest. During special events held at your club, friends and family will be invited to attend for free.
Guests can also enter the club by using a guest pass obtained externally or by paying for each visit.
What are the club opening hours?
You have the flexibility of being able to workout any time, day or night. You can usually start exercising from as early 6am to as late as 11pm weekdays*, 7am to 9pm on weekends* and Public Holidays are generally 9am to 8pm*. It's best to check with your club for exact opening times.
* Some clubs may differ.
Do I need to pay for the Group Exercise Classes?
Fitness First offers a wide range of Group Exercise Classes. Majority of our classes are included in your membership, however payment options might be subject to membership package and club locations. At Fitness First we believe in the power of habit creation and the benefits of training in a group. So that is why we have created a number of programs like Freestyle Group Training. Plus, we offer over 500 free group exercise classes every week ranging from Zumba, Yoga, RPM, Belly Dancing and the ever popular Les Mills classes like Body Pump, Body Combat and Attack. We have created a number of programs like TUFF, HardcoreMax and many more so you can explore new ways of challenging yourself! For specific timings and bookings please view our Class Timetable or contact your club.
Can my children wait for me in the members' lounge while I workout?
Fitness First is an adult training facility with clear terms and conditions around it's use.
Who can I ask if I have trouble using the equipment?
Our highly qualified fitness team is always available, happy to help you and answer your questions. You can find them on the gym floor or approach the reception for any help.
Do I need to bring my own towel as a member?
A bath towel and a small towel are provided at every visit where you will be asked to leave your membership card in exchange. It is recommended to wipe down the equipment after use so it’s sweat-free for the next user. Do remember to return towels to the designated collection bins/counter after use. Help protect our planet, be environmentally friendly by limiting use to one set per member/guest per visit.
How do I use the lockers?
Our lockers are code operated with instructions found on the locker doors. For safety reasons, we ask our members to select different lockers with different codes when visiting the club.
Note: lockers are only available for use during your workout and we will automatically open when the club closes in the evening. While care is taken to ensure the security of our lockers, we can't accept responsibility for items lost or damaged through theft or misplacement.
For further assistance, please speak our reception team in the club.
What happens if I lose something in the changing rooms?
Let reception know as soon as possible so we can check if someone's handed it in. Please remember that your belongings are your responsibilities at all times.
What if I lose my membership card?
Don't worry. Let reception know and they'll issue you with a new one for a replacement fee.
Which clubs have swimming pools?
Clubs with swimming pools currently include our community clubs, The Meadows, Town Center and The Lakes. Also available at Al Seef Village, Uptown Mirdif, Burjuman Center, Dubai Media City, Mirdif City Centre and Al Manzil.
What should I do if the fire alarm sounds?
Don't panic. Our fully trained team will tell you what to do and guide you to safety. From time to time, we will run tests and our team will notify you in such cases.
Are the team first aid trained?
Yes, we always have a number of first aiders on duty with a fully equipped first aid box located at the reception.
Are there any social events for members and staff?
Yes, they're great fun and an excellent way of getting to know everyone. To find out more about our fitness challenges, special themed classes, or club events, just keep an eye on the member notices around the club.
FREQUENTLY ASKED QUESTIONS - VAT
What is VAT?
VAT stands for Value Added Tax. VAT has been adopted in the Kingdom of Saudi Arabia (KSA) by the Ministry of Finance (MOF) under the common VAT agreement of the states of Gulf Co-operation Council, with effect from 1st January 2018, goods and services sold will incur 5% VAT. This will apply to all goods and services, unless specifically exempted by law.
How much is VAT?
VAT is charged at 5% of the value of the goods/services purchased and rendered.
Why are FF charging VAT?
Fitness First (including other service providers in the KSA are legally obliged to comply with government mandate on VAT from 1st January 2018 onwards.
This means that all goods and services provided by Fitness First will have VAT added. This will be applicable to all existing and new members of Fitness First.
When will VAT charges start from?
VAT will be applicable from the 1st January 2018. However, as per VAT legislation, from the 1st January 2018 onwards, any goods or service that has been paid for but not utilized, will also incur VAT. This means that if you purchased any services (as listed below) prior to 1st January 2018, and the same has remain proportionately unutilized, then from 1st January 2018 onwards you will be required to pay 5% VAT on the unutilized portion of those services on a pro rata basis. For example, if you have paid membership fee in advance for 12 months (period starting 1st November 2017 until 31st October 2018), then VAT will be due only for the unutilized portion of your membership i.e. for 10 months from 1st January 2018 until 31st October 2018 and VAT will be charged at 5% of that amount on a pro rata basis.If you are on a monthly payment plan, your monthly payments will automatically have VAT added from 1st January 2018 onwards.
Similarly, if you purchased a PT package previously and have any remaining sessions after the 1st January 2018, you will be required to pay VAT for those remaining sessions, to be utilized after 1st January 2018, on a pro rata basis
What services will VAT be charged?
VAT will apply to the following Fitness First goods and services, but not limited to:
- Membership (current membership, new purchase, upgrade and renewal)
- Personal Training – PT (current and renewals)
- MYZONE products
- Supplements and protein
- Swim Academy/Masters Swim classes
- All other paid classes
- All other paid goods/services
Fully subsidized corporates (VAT payment will be applicable through your company).
Are VIP memberships applicable for VAT?
Yes, VIP memberships are applicable for VAT. They will be required to pay 5% of the rack rate value of their membership. Payment is to be made via POS by checking the current rack rate of the membership as of 1st January 2018.
Are competition winners required to pay VAT?
Yes, competition winners who win contests from 1st January 2018 are required to pay VAT. They will be required to pay 5% of the rack rate value of their membership. Payment is to be made via POS by checking the current rack rate of the membership as of 1st January 2018.
Are memberships given through a barter deal required to pay VAT?
Yes, memberships given through a barter deal are applicable for VAT. They will be required to pay 5% of the rack rate value of their membership. Payment is to be made via POS by checking the current rack rate of the membership as of 1st January 2018. This applies to all existing and new barter deal memberships.
What if I purchased my membership before the 1st January 2018
As per VAT legislation, from the 1st January 2018 onwards, any goods or service that has been paid for but not utilized, will also incur VAT. This means that if you purchased any services prior to 1st January 2018, and the same has remain proportionately unutilized, then from 1st January 2018 onwards you will be required to pay 5% VAT on the unutilized portion of those services on a pro rata basis.
What if I purchased my PT package/Swim package/other package before the 1st January 2018?
As per VAT legislation, from the 1st January 2018 onwards, any goods or service that has been paid for but not utilized, will also incur VAT. This means that if you purchased any services (as listed below) prior to 1st January 2018, and the same has remain proportionately unutilized, then from 1st January 2018 onwards you will be required to pay 5% VAT on the unutilized portion of those services on a pro rata basis.
What about Corporate memberships?
Every service is applicable for VAT. Fully subsidised corporates will be applicable for VAT through the company who pays the membership, not the individual. Our CWP team is in contact with all Fully Subsidised Corporate accounts to collect the applicable VAT charge via an invoice.
For other corporate accounts where the member is not fully subsidised and on a corporate rate, the individual is required to pay VAT like all other members at 5% of the membership rate they are on. Again, on a pro rata from the 1st January 2018.
What happens to the VAT on a refund?
No refunds apply as per T&Cs. however, with any exceptional refunds, standard refund process is to be followed by clubs.
How will I pay VAT on new PT contracts purchased after 1st January 2018?
VAT will be added / included in the payment made at POS with the revised pricing.
How will I pay VAT on new Swim contracts purchased after 1st January 2018?
VAT will be added / included in the payment made at POS with the revised pricing.
For further information on VAT
FF Call centre for members: +97143872444 (9AM-6PM +400GMT)